Terms and Conditions
The terms that apply when you use our store and make a purchase.
Last updated: October 7, 2026
Our store
orendai operates this website and offers the products described on its product pages. Contact orendai at support@orendai.shop, +1 (315) 219-0642, or 120 Elmwood Ave N, Waterville, NY 13480, United States.
Products and prices
Prices are displayed in U.S. dollars. Select the required size before adding an item to your cart. The selected product page and checkout show the price for that option. Product details identify the material, color, dimensions, and care instructions. Photographic appearance can vary with screen settings and lighting.
Payment authorization
By submitting payment for an order, you authorize the applicable payment method to be charged the total shown at checkout. A payment is complete only when the transaction has been confirmed through the applicable payment process.
Order acceptance
Submitting checkout details is a request to purchase the selected items. An order is accepted when we confirm acceptance. If there is a problem with your request or payment, we will address it through the relevant transaction or customer support process.
Shipping
We offer free standard shipping within the 50 United States and Washington, D.C. Handling is 1–2 business days and estimated transit after dispatch is 3–4 business days. Our Shipping Policy explains the 7:00 p.m. fixed CST cutoff, non-business-day handling, and estimated total delivery time.
Returns and refunds
Returns may be requested within 30 days of delivery. Our Return & Refund Policy explains authorization, condition requirements, return shipping responsibility, and refunds within 10 calendar days after approval. Damaged, defective, and incorrect items are handled according to the problem reported.
Using this website
Please provide accurate information when making a purchase or contacting us. Do not misuse the website, interfere with its operation, or use it for unlawful activity.
Our designs and content
The orendai branding, original character designs, product photography, and website content are presented for browsing and shopping. Please contact us about permission before reusing our content.
Questions
Contact orendai at support@orendai.shop, +1 (315) 219-0642, or 120 Elmwood Ave N, Waterville, NY 13480, United States.
Questions? support@orendai.shop